iPhone Xs Defense Ultra Black

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Lifetime* Warranty For products whose packaging is marked with our Lifetime Warranty Logo when sold through authorized retailers, we warrant our consumer products to be defect free both in materials and workmanship that result in failure during normal usage. This warranty begins at the time of original retail purchase and is extended to the original end-user purchaser. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. Raptic will not be liable for any indirect, incidental, or punitive damages arising from the use of this product. This Limited Warranty does not cover: Normal wear and tear Damage to any non-Raptic product used in connection with this product Misuse, unauthorized modifications, and external causes such as acts of nature Damage caused by accident, abuse, misuse or modification of the Product Scratching or surface damage to any non-Raptic product No Other Warranties To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Raptic specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Raptic cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No Raptic reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. Making a Warranty Claim You can begin a warranty claim by contacting our Customer Service Team. Click here to email to our Customer Service Team. Raptic will, at its discretion, ship a replacement to you postage paid. The offer of postage-paid shipping applies to warranty replacements shipped to the same country where purchase was made. All returns and warranty claims must be acknowledged and approved by Raptic before sending the product to us. Raptic reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind. Replacement products are warranted as above for the remainder of the original applicable product warranty period. If the product is exchanged, the replacement product becomes your property and the product becomes Raptic's property. Raptic is not liable for products that are damaged or lost in transit to Raptic if shipped other than with our prepaid return label..

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.