Warranty

Lifetime Warranty

For products whose packaging is marked with our Lifetime Warranty Logo when sold through authorized retailers, we warrant our consumer products to be defect free both in materials and workmanship that result in failure during normal usage.

This warranty begins at the time of original retail purchase and is extended to the original end-user purchaser. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. Raptic/X-Doria Australia will not be liable for any indirect, incidental, or punitive damages arising from the use of this product.

 

This Warranty does not cover:

  • Normal wear and tear
  • Damage to any Raptic/ non-X-Doria product used in connection with this product
  • Misuse, unauthorized modifications, and external causes such as acts of nature
  • Damage caused by accident, abuse, misuse or modification of the Product
  • Scratching or surface damage to any non-X-Doria product

 

One-Year Warranty

For products whose packaging is marked with our One-Year Warranty Logo when sold through authorized retailers, we warrant our consumer products to be defect free both in materials and workmanship that result in failure during normal usage.

This warranty is extended to the original end-user purchaser, beginning at the time of retail purchase. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. X-Doria Australia will not be liable for any indirect, incidental, or punitive damages arising from the use of this product.

This Limited Warranty does not cover:

  • Normal wear and tear
  • Damage to any non-X-Doria product used in connection with this product
  • Misuse, unauthorized modifications, and external causes such as acts of nature
  • Damage caused by accident, abuse, misuse or modification of the Product
  • Scratching or surface damage to any non-X-Doria product

     

    No Other Warranties

    To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. X-Doria specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If X-Doria cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No X-Doria reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

    Authorised Retailers:

    Following is a list of authorised retailers: 

    247deals_au

    BeautyCase

    Casphones

    Hoco Australia

    iFace Australia

    KGElectronics

    MobileBeats

    MobileTechnica

    Oz2Retailers

    Phone Planet 

    Syntricate

    System Technology Services (stsbiz)

    Telstra

    Yes Optus

    Items purchased from outside of this authorised dealer's list are not covered by Raptic's warranty.

     

    Making a Warranty Claim

    You can begin a warranty claim by contacting our Customer Service Team.

    Click here to email to our Customer Service Team.

    Raptic Australia will, at its discretion, ship a replacement to you postage paid.  The offer of postage-paid shipping applies to warranty replacements shipped to the same country where purchase was made. All returns and warranty claims must be acknowledged and approved by Raptic Australia before sending the product to us. X-Doria Australia reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind. Replacement products are warranted as above for the remainder of the original applicable Product warranty period. If the product is exchanged, the replacement product becomes your property and the product becomes X-Doria Australia's property.

    X-Doria Australia is not liable for Products that are damaged or lost in transit to X-Doria Australia if shipped other than with our prepaid return label.

    * Please see individual product page for warranty provided

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